The CAM Firm, Inc., a licensed, woman-owned community association management company serving Florida's Emerald Coast since 2008, today announced the launch of the HOAi AI fleet — a suite of proprietary artificial intelligence tools designed to transform how HOA and condominium communities communicate, operate, and serve residents.
The flagship product, Lucy, is a 24/7 AI-powered virtual phone assistant that answers resident calls in under 3 seconds, around the clock, every day of the year. Lucy resolves approximately 70% of routine resident inquiries — including maintenance requests, payment questions, community rule lookups, and general information — without requiring escalation to a live manager.
The HOAi platform extends beyond Lucy to include a full suite of AI-powered management tools covering resident communications, document retrieval, maintenance coordination, and board reporting. The fleet is designed to complement — not replace — The CAM Firm's licensed management team, freeing managers to focus on complex governance, financial oversight, and community relationships.
The CAM Firm, Inc. is a licensed, independent community association management company headquartered in Destin, Florida. Founded in 2008 by Tracie Martin, the firm is a certified Woman-Owned Small Business (WOSB) and a member of the Community Associations Institute (CAI). The CAM Firm manages HOA communities, condominium associations, and commercial plazas across the Emerald Coast — including Destin, Fort Walton Beach, Miramar Beach, Santa Rosa Beach, 30A, Niceville, Crestview, and Navarre — serving Okaloosa and Walton Counties. Tracie Martin has been recognized by the Florida Community Association Journal (FLCAJ) in its prestigious Women of the Industry feature.
"We believe every resident deserves a response, not a voicemail. Lucy doesn't sleep, doesn't take holidays, and never puts a homeowner on hold. That's the standard of service we've always wanted to deliver — and now we can."
About The CAM Firm, Inc.
The CAM Firm, Inc. is a licensed, independent community association management (CAM) company headquartered in Destin, Florida. Founded in 2008 by Tracie Martin, the firm is a certified Woman-Owned Small Business (WOSB) and a member of the Community Associations Institute (CAI). The CAM Firm manages HOA communities, condominium associations, and commercial plazas across Florida's Emerald Coast, serving Okaloosa and Walton Counties. For more information, visit thecamfirm.com or call 850-424-5751.
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